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Customer Service Skills for Success 7Th Edition By Robert Lucas – Test Bank

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Original price was: $100.00.Current price is: $89.97.

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  Format: Downloadable ZIP File

  Resource Type: Test bank

  Duration: Unlimited downloads

  Delivery: Instant Download

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Expand your knowledge and excel in customer service with the Test Bank for Customer Service Skills for Success 7th Edition By Robert Lucas. This Worldwide Pupil Edition, ISBN: 9781260092509, authored by Robert W. Lucas, is a top-selling customer service textbook in the United States. It has been recognized with the Textbook Excellence Award by the Textbook & Educational Authors Association.

Key Details:

  • ISBN-10: 126009250X
  • ISBN-13: 978-1260092509

About the Book:

The seventh edition of Customer Service Skills for Success delves into real-world customer service issues, offering a plethora of up-to-date resources, activities, examples, and expert insights to captivate readers. The book focuses on essential customer service concepts, skills, and future trends in the industry.

Features:

This edition comprises 10 chapters grouped into four parts, covering various aspects of customer service. From career opportunities to building strong relationships with customers, this book equips readers with valuable ideas, case studies, interviews, and practical exercises to enhance their understanding and application of customer service principles in diverse scenarios.

About the Author:

Robert W. Lucas, an acclaimed author and learning expert, brings over four decades of experience in workplace performance training and consulting. His extensive knowledge in customer service, training, and leadership development has benefitted professionals across different industries worldwide. Bob’s expertise encompasses a wide range of topics, including customer service, creative training, presentation skills, and more.

FAQs:

Q: What is a Test Bank?

A: A Test Bank is a comprehensive collection of exam questions and answers prepared to help students understand and practice the material covered in a textbook.

Q: Is the Test Bank sold separately from the textbook?

A: Yes, the Test Bank is a separate resource that can be purchased to supplement the textbook and aid students in their learning and preparation for assessments.

Conclusion:

Customer Service Skills for Success 7th Edition By Robert Lucas Test Bank is an invaluable resource for individuals aspiring to excel in the field of customer service. With its practical insights, real-world scenarios, and expert guidance, this Test Bank equips readers with the essential skills and knowledge needed to succeed in a dynamic customer service environment.

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Customer Service Skills for Success 7Th Edition By Robert Lucas – Test Bank
Customer Service Skills for Success 7Th Edition By Robert Lucas – Test Bank

Original price was: $100.00.Current price is: $89.97.

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